An annual service keeps your manufacturer warranty valid and keeps the system running at the low flow temperature it was designed for. We service heat pumps across Edinburgh, Midlothian, the Lothians and the Borders — including systems we didn't install.
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A heat pump isn't a boiler with a different badge. Servicing one properly means checking the whole system — not just the box outside.
We service the whole system rather than only the manufacturer's own components. That's often exactly where the problems from a rushed installation first show up.
You don't need to have bought your system from us. We service heat pumps installed by other companies regularly, and we'll tell you honestly what we find.
We calibrate the sensors and adjust the settings to how you actually use the system — not how it was left on the day it was commissioned.
This is what makes heat pumps different from boilers. When a boiler is neglected, it eventually stops and you call someone. When a heat pump is neglected, it usually keeps working — it simply does the same job less efficiently, every hour of every winter, and the cost turns up on an electricity bill nobody thinks to question.
Nothing dramatic happens. Filters gradually restrict airflow, sensors drift, antifreeze levels drop, and settings left at commissioning no longer match how the house is actually used.
Filters cleaned, sensors calibrated, antifreeze checked, settings adjusted to how you actually live in the house, and the electrical and cylinder safety checks done properly.
The point of the annual service isn't to stop a breakdown. It's to stop the slow, invisible drift away from the running costs your system was designed to deliver — the whole reason you fitted a heat pump in the first place.
Every annual service includes all of the following.
A full check that every part of the system is doing what it should, with any fault logs reviewed.
Recalibrated and then tuned to how you actually use the house, rather than left as commissioned.
Restricted filters make the system work harder for the same heat. One of the most common causes of creeping running costs.
Checked and topped up where needed — it matters most in exactly the weather you can't afford a problem.
A full safety check on the cylinder and its discharge arrangements, carried out as part of every service.
Integrity and safety of all electrical connections across the system.
Remote monitoring too. Where your manufacturer provides an online monitoring portal, we can look at how your system is actually performing between visits — so a developing problem doesn't have to wait twelve months to be spotted.
That's what we recommend for heat pumps, and it's normally what your manufacturer requires to keep the warranty valid. Equipment wears; regular maintenance extends its life and catches problems that are developing, so you aren't left without heating in the middle of winter.
Because a fault found in October is an appointment, and the same fault found in January is an emergency. Servicing before the heating season means anything we find gets fixed while you still have time — and while you aren't depending on the system every hour of the day.
A lot of the systems we look after weren't fitted by us. Some owners have simply moved house. Others were left without support after their installer moved on.
Service the system properly, check it against how it should have been designed, and tell you straight what we find — including if the answer is that everything is fine.
- No requirement to have bought from us
- The whole system checked, not just the branded components
- An honest assessment of anything the original install got wrong
After an installation we automatically offer a yearly servicing plan you can sign up for, so the annual service is simply booked in rather than something you have to remember.
- Service scheduled rather than forgotten
- We already know exactly how your system was designed
- 10% off any parts we supply, as a plan customer
Every plan includes the annual service and removes call-out charges. The difference between them is how much goes wrong before you're paying for it.
The annual service, with no call-out charges on the heat pump itself.
Extends cover to the whole central heating system, with parts and labour included.
Everything in Premium, plus your home's mains electrical system.
All plans are subject to a health assessment of your system before sign-up, and exclusions apply — the full terms are on our service cover eligibility and general conditions page. Plan customers get 10% off any parts we supply, and if you have more than one system on the same site we can price it as one rather than charging separately.
Ask about a service planMorningside · Stockbridge · Marchmont · Merchiston · Murrayfield · Corstorphine · Bruntsfield · Colinton · Barnton · Cramond
Loanhead · Penicuik · Dalkeith · Bonnyrigg · Musselburgh · Livingston · Haddington · Peebles · West Linton · Galashiels
Not listed? Ask us — we cover most of central and southern Scotland.
Once a year. That’s what we recommend for heat pumps, and it’s normally what manufacturers require to keep their warranty valid. Autumn is the sensible time, so anything we find is fixed before you’re relying on the system through the coldest weeks.
Yes, and we do it regularly. You don’t need to have bought your system from us. We service the whole system rather than only the manufacturer’s own components, which is often where problems with a rushed installation first show up.
In most cases yes. Manufacturers generally require evidence of an annual service for the warranty to remain valid, so a missed year can matter later. Check your own warranty terms — and we’ll tell you what your particular manufacturer asks for.
We check the operation of all heat pump components, calibrate the sensors and adjust settings to suit how you actually use the system, clean the filters, check antifreeze levels, carry out a safety check on the unvented hot water cylinder, and check the integrity and safety of the electrical connections.
Yes — three levels: Essential, Premium, and Premium + Electric. All include the annual service and remove call-out charges, with the higher tiers adding a guaranteed 48-hour call-out, unlimited call-outs and cover for parts and labour. Plan customers also get 10% off any parts we supply. All plans are subject to a health assessment before sign-up.
Yes. If you have more than one heating system on the same site — two heat pumps, for instance — we can offer custom pricing rather than charging for each separately.
Then the heat pump installation page is the better place to start. It covers the survey, the design, the Home Energy Scotland grant of up to £7,500, and the radiator question that decides your running costs.
Whoever installed it. Across Edinburgh, Midlothian, the Lothians and the Borders.
