Service Plans

• There are no call out charges associated with any faults related to the air source heat pump system (any component within the casing), during the period of cover.

• The cost of parts are chargeable, where required, as is labour.

• Parts are charged at discounted prices (5%).

• Annual service in this cover are carried out on your Heat Pump, Hot Water Cylinder, system filters and anti-freeze levels.

Not Included in plan:

• Call outs or works related to the heating system, inside of the boiler casing. These call outs are chargeable (If not covered by manufacturer’s warranty)
• Replacement of decorative radiators
• Hot water cylinders
• Flue systems
• Damage to the system caused by limescale, sludge, or other debris
• Fixing showers, their parts, or shower pumps
• Any system or part of your system supplying a swimming pool
• Repairing or replacing taps
• Underfloor heating
• Drains and drainage
• Blocked plate heat exchangers
• External pipes (condensate pipework) that are frozen requiring defrosting
• Internal blockages to condensate pipework

• The cover is for the central heating system, including the external circulating pump, thermostatic radiator valves, central heating pipework, timers, programmers and room/cylinder thermostats, motorised valves and radiators.

• There are no call out charges associated with any faults related to the central heating system during the period of cover.

• Replacement parts and labour for faults included are free of charge (heat pump only under 7 years old)

• Parts are charged at discounted prices. (heat pump older than 7 years) 10% discount

• Labour charge applies after 4 hours on site only if boiler older than 7 years.

• It also includes faults with your mains electrical system and wiring in your property. This includes the fuse box, light fittings, switches, sockets and your immersion heater timer switch, doorbells (non smart) and smoke alarms that are connected to the wiring, extractor fans and outside lighting where fixed to your home.

Not Included in plan:

• Replacement of decorative radiators or lights, DHW cylinder
• Damage to the system caused by limescale, sludge, or other debris
• Fixing showers, their parts, or shower pumps and system supplying a swimming pool
• Repairing or replacing taps
• Underfloor heating and its electrical components unless is installed by XKYEnergy
• Burglar alarms and camera systems
• Power cables between your home and any outbuilding
• Light bulbs
• Electrics within any outbuildings, if connected to a separate electricity meter including light not fixed to the home
• Cooker extractor hoods
• A system rewire
• PV Solar installations and appliances
• Electric Vehicle Charging Points
• Faults caused by inaccessible electrical equipment
• Anything related to Drains and drainage
• Blocked plate heat exchangers
• External pipes (condensate pipework) that are frozen requiring defrosting
• Internal blockages to condensate pipework
• Failures caused by cabling concealed in the fabric of the building not included
• Repairs or replacements required to electrical garage doors
• Excludes the repair or replacement of electrical appliances, white goods, & storage heaters